Incident and escalation protocol
Varqus is a line of defence. When exceptions appear, we apply a defined ladder: flag, verify, recommend, document. Decision authority stays with the client.
IBAN mismatch
Immediate flag, case review, and integrity warning status until resolved.
Concentration over 20 percent
EDD recommendation with dependency reasoning and scenario impact.
Fraud suspicion
Document and recommend next steps. Varqus does not conduct criminal investigations.
Client decision logging
When a recommendation is not followed
- Varqus records the recommendation and the client decision.
- The audit trail remains available for defensibility.
- Ongoing monitoring continues unless the engagement scope changes.